Terms and Conditions for Waste Removal Greenwich

These Terms and Conditions set out the basis on which Waste Removal Greenwich provides waste collection and related services to domestic and commercial customers. By booking a collection, accepting a quotation, or permitting our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means the person, company or organisation requesting services from Waste Removal Greenwich.

1.2 Company, we, us or our means Waste Removal Greenwich, the provider of waste removal and related services.

1.3 Services means any waste collection, clearance, loading, transportation, disposal, recycling or related work carried out by the Company.

1.4 Premises means the property, site or location at which the Services are to be performed.

1.5 Waste means any items, materials, rubbish, refuse, junk, furniture, appliances or other goods presented to us for collection and disposal, excluding any prohibited or hazardous items as defined in these Terms and Conditions.

2. Scope of Services

2.1 Waste Removal Greenwich provides on-demand and scheduled waste collection, bulky waste removal, and associated services for residential and commercial customers within our operational area.

2.2 The precise scope of the Services, including the type and quantity of waste to be collected, access requirements, and timing of the collection, will be agreed with the Customer at the time of booking or quotation.

2.3 We reserve the right to refuse to provide Services where we reasonably believe that:

(a) the waste includes prohibited or hazardous materials; or

(b) the Premises are unsafe or inaccessible for our operatives or vehicles; or

(c) the work requested exceeds what was originally booked or quoted and no revised agreement has been reached.

3. Booking Process

3.1 Bookings may be made by telephone, email, or other communication channels we may make available from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) full address of the Premises and any access instructions;

(b) type and approximate volume or weight of waste to be collected;

(c) any items that may be heavy, bulky, or require special handling;

(d) preferred dates and time windows for collection.

3.3 Any quotation provided prior to attending the Premises is based on the information supplied by the Customer. If, upon arrival, the actual waste type, quantity or access conditions differ materially from those described at booking, we may:

(a) revise the price to reflect the actual work required; or

(b) decline to carry out all or part of the Services; or

(c) reschedule the booking, subject to availability and any applicable charges.

3.4 A booking is considered confirmed when we have accepted the Customer's request and provided a booking reference or written confirmation.

4. Access and Customer Obligations

4.1 The Customer is responsible for ensuring that our operatives have safe and reasonable access to the Premises and to the waste to be collected.

4.2 The Customer must:

(a) secure any necessary permissions, permits or authorisations required for us to carry out the Services at the Premises;

(b) ensure that driveways, entrances, communal areas, lifts and stairways are accessible and suitable for our operatives and vehicles;

(c) make sure pets, children and vulnerable persons are kept away from the working area during the collection;

(d) clearly identify the waste that is to be removed, separating it from any items that should not be taken.

4.3 If we are unable to carry out the Services due to lack of access, unsafe conditions, or failure by the Customer to comply with these obligations, the visit may be treated as a late cancellation and charges may apply.

5. Pricing and Quotations

5.1 Our prices are typically based on factors such as volume, weight, nature of the waste, loading time, access conditions and any additional services requested.

5.2 Any quotation given prior to collection is an estimate only and may be subject to adjustment on site once we have inspected the waste and access conditions.

5.3 We will notify the Customer of any change to the quoted price before commencing the work. If the Customer does not accept the revised price, we are not obliged to perform the Services, and a call-out charge may be applied to cover our time and travel costs.

5.4 All prices are stated in pounds sterling and, where applicable, will be subject to VAT or any other tax at the prevailing rate.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services at the Premises.

6.2 We accept payment by cash, bank card, or other methods we may make available and notify to customers from time to time.

6.3 For commercial or account customers, alternative payment terms may be agreed in writing. If such terms are not met, we reserve the right to suspend further Services and to charge interest on overdue sums at the statutory rate.

6.4 The Customer is responsible for all charges associated with the Services, including any additional costs incurred due to inaccurate information, extra waste, waiting time, parking charges or penalties arising directly from the collection.

6.5 If payment is not made when due, we may take legal steps to recover the outstanding amount, together with any reasonable costs of recovery.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting us directly as soon as possible.

7.2 If a cancellation is made more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged.

7.3 If a cancellation is made less than 24 hours before the scheduled time, we reserve the right to charge a cancellation fee, which may be up to a reasonable proportion of the quoted price or a fixed call-out charge.

7.4 If our operatives attend the Premises at the agreed time and are unable to complete the work due to reasons beyond our control, including but not limited to lack of access, unsafe conditions, or the Customer not being present where required, the visit may be treated as a cancellation on arrival and a charge may be applied.

7.5 We reserve the right to cancel or reschedule a booking in the event of circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. In such cases, we will aim to notify the Customer as soon as reasonably practicable and arrange an alternative appointment.

8. Waste Types and Regulations

8.1 We operate in accordance with applicable UK waste management legislation and duty of care requirements. All waste collected will be transported to licensed facilities for disposal or recycling wherever possible.

8.2 The Customer confirms that they have the authority to dispose of the waste presented for collection and that the waste does not include any prohibited or misdescribed items.

8.3 Unless previously agreed in writing, we do not collect the following hazardous or restricted materials:

(a) asbestos or materials containing asbestos;

(b) clinical or medical waste, syringes, or biological waste;

(c) pressurised gas cylinders, fuel tanks or explosives;

(d) corrosive, flammable or toxic substances, including paints, solvents and chemicals;

(e) large quantities of soil, rubble, or construction waste beyond our agreed limits;

(f) any other items that our operatives reasonably consider unsafe or unsuitable for collection.

8.4 If prohibited or hazardous waste is discovered during loading, we may refuse to remove such items and may unload any such items previously loaded, where safe to do so. We may also charge the Customer for any additional handling or delay.

8.5 Where legally required, we will provide a waste transfer note or similar documentation. The Customer must retain any such documentation for their records as required by law.

9. Title to Waste and Disposal

9.1 Ownership of the waste transfers to the Company once it has been loaded onto our vehicle, provided that the Customer has the right to dispose of it.

9.2 Once removed, waste will be processed, recycled, reused, or disposed of in accordance with applicable regulations and our operational practices. We do not guarantee that any particular item will be recycled or reused.

9.3 Items removed during the course of clearing a property or area will be treated as waste unless expressly agreed otherwise in writing prior to collection.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill when carrying out the Services. However, the Customer acknowledges that moving heavy, bulky or awkward items, particularly in confined spaces or through narrow access points, may involve some risk of damage to property.

10.2 The Customer is responsible for protecting floors, walls, door frames, fixtures and fittings where necessary. We do not accept liability for cosmetic damage to surfaces or decoration that could reasonably be expected to occur when removing items in tight or restricted spaces, provided we have acted with reasonable care.

10.3 We will not be liable for any loss or damage arising from:

(a) pre-existing defects, faults or weaknesses in the Premises or items being moved;

(b) inaccurate or incomplete information provided by the Customer;

(c) actions taken at the specific request of the Customer against our advice;

(d) events beyond our reasonable control.

10.4 Our total liability to the Customer, whether in contract, tort or otherwise, arising out of or in connection with the Services, shall be limited to the total price paid or payable for the specific collection giving rise to the claim, except where such limitation is not permitted by law.

10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

11. Customer Property and Lost Items

11.1 The Customer must ensure that no items of value or items not intended for disposal are mixed with the waste to be collected.

11.2 Once items have been loaded onto our vehicle, they are deemed to be waste and may be disposed of immediately. We are under no obligation to recover or return any items mistakenly presented for collection.

11.3 If, at our discretion, we agree to attempt to recover any item, this will be on a goodwill basis only and we do not guarantee success. Any reasonable costs incurred in such an attempt may be charged to the Customer.

12. Complaints

12.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with full details of your concern.

12.2 We will investigate all complaints in a fair and timely manner and will aim to respond within a reasonable period. Where appropriate, we may offer to revisit the Premises, rectify the issue, or provide another form of resolution.

13. Data Protection and Privacy

13.1 We will collect and process personal information about Customers only to the extent necessary to manage bookings, provide Services, issue invoices and comply with legal obligations.

13.2 We will take reasonable steps to keep personal data secure and will not sell Customer information to third parties. Data may be shared with service providers such as payment processors or regulatory bodies where required for the performance of the Services or compliance with law.

14. Variations to Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

14.2 Any variation to these Terms and Conditions requested by the Customer will be binding only if agreed in writing by an authorised representative of the Company.

15. Severability

15.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

15.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Waste Removal Greenwich.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the Company and the Customer in relation to the Services.

17.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions or in writing at the time of booking.

By proceeding with a booking or allowing our operatives to commence work at your Premises, you confirm that you have read, understood and agree to these Terms and Conditions.