Waste Removal Greenwich Privacy Policy

This Privacy Policy explains how Waste Removal Greenwich collects, uses and protects the personal data of its customers and prospective customers in Greenwich and the surrounding area. It applies to all individuals who use our waste removal, clearance, collection or related services, as well as those who contact us for quotations or enquiries by phone, email, website forms or in person.

We are committed to processing your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data practices.

Who we are and scope of this policy

Waste Removal Greenwich is a waste removal service provider operating in the Greenwich area. For the purposes of data protection law, we are the controller of the personal data that we collect about you in connection with our services.

This Privacy Policy applies to all customers, prospective customers and individuals who interact with us in relation to services delivered in the Greenwich area, whether the services are requested directly by you or on your behalf by another party.

Personal data we collect

We collect and process personal data that is necessary to provide our services, to manage our business and to comply with legal obligations. The types of personal data we may collect include:

Identification and contact details such as your name, address, property or collection address, email address and telephone numbers.

Service and account information such as details of the services you request, waste type and volume, access instructions, appointment dates and times, job notes, records of communications and any instructions or preferences you provide.

Billing and payment data such as invoicing address, payment status, payment method details processed through our payment processors, and records of transactions. We do not store full card details when payments are taken through secure third-party processors.

Technical and usage information when you interact with our website or digital services, such as IP address, device details, browser type and basic analytical information about how you access and use our site. This may be collected through cookies or similar technologies where permitted by law.

Communication data including emails, call notes, text messages, and any feedback, complaints or reviews that you choose to provide to us.

How we collect your data

We collect personal data in several ways, including:

Directly from you when you call us, email us, complete a form on our website, request a quotation, make a booking, pay an invoice or speak to our staff on site.

Automatically when you visit or interact with our website or digital services, through cookies and similar technologies where legally permitted.

From third parties where necessary, for example from business partners, estate agents, landlords, managing agents or commercial customers who arrange waste removal or clearance services on your behalf and provide us with your contact and service details.

Lawful basis for processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotes, scheduling collections, carrying out waste removal and clearance services, and managing related communications and billing.

Legal obligation: to comply with legal and regulatory requirements, including waste transfer and disposal regulations, tax and accounting obligations, record keeping obligations and responding to lawful requests from authorities.

Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, handling enquiries and complaints, recovering debts, ensuring the security of our staff and vehicles, and maintaining business records.

Consent: where required by law, for example for certain types of marketing communications or the use of specific cookies or similar technologies. When we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide our services to you, including giving quotations, arranging and carrying out collections, managing bookings and communicating with you about your services.

To issue invoices, process payments, manage accounts, deal with queries about charges and maintain financial records.

To comply with waste management, environmental and health and safety regulations, including documenting waste transfers and disposals where required.

To respond to your enquiries, feedback or complaints and to provide customer support and aftercare.

To manage and improve our business operations, including scheduling, route planning, staff training, quality control and service development.

To protect our legal rights, for example in relation to debt recovery, dispute resolution or the defence of legal claims.

To send you service-related messages, such as confirmations, reminders, changes to scheduled work, and important updates about how we operate.

Where permitted, to send you carefully selected marketing messages about similar services that we believe may be relevant to you. You can object to such marketing at any time.

Data sharing and processors

We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, always under appropriate safeguards. These third parties may include:

Service providers and processors who act on our behalf, such as IT and hosting providers, payment processors, booking and scheduling platforms, communications service providers, accountants and professional advisers. These processors are only allowed to process your personal data in accordance with our instructions and must protect it appropriately.

Waste transfer stations, recycling facilities and other companies involved in the lawful handling and disposal of waste, where we need to share basic service information to comply with regulation and operational requirements.

Regulators, law enforcement bodies, tax authorities and other public authorities where we are legally required or permitted to do so.

Third parties involved in a business sale, merger or reorganisation, in which case we will take steps to ensure your data remains protected and that you are informed where appropriate.

We do not sell your personal data to third parties.

International transfers

Where any of our service providers or systems are located outside the United Kingdom, we will ensure that any international transfer of personal data is carried out in compliance with data protection law. This may include using countries that have been recognised as providing an adequate level of protection or implementing appropriate safeguards such as standard contractual clauses.

Data retention

We keep your personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet legal, accounting or reporting requirements.

In general, we will retain contact, service and billing records for a period required by tax and accounting rules and by waste management regulations where applicable. After these periods, data will be securely deleted or anonymised unless it needs to be kept longer for the establishment, exercise or defence of legal claims.

The specific retention period can vary depending on the type of data and the context of our relationship with you. We regularly review the personal data we hold and delete or anonymise it when it is no longer needed.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and processors who need it for their role, using secure systems, and training staff on data protection responsibilities.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Waste Removal Greenwich customers and data subjects whose personal data we process in connection with services in the Greenwich area. Subject to certain conditions and exemptions, your rights include:

The right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.

The right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.

The right to erasure: in certain circumstances, you can request that we delete your personal data. This right may be limited where we have a legal obligation or overriding legitimate interest to retain the data.

The right to restrict processing: you can ask us to restrict the processing of your personal data in certain situations, for example while we consider a request to rectify it.

The right to data portability: where processing is based on consent or contract and carried out by automated means, you can request a copy of your personal data in a structured, commonly used, machine-readable format and ask us to transfer it to another controller where technically feasible.

The right to object: you can object at any time to our processing of your personal data based on legitimate interests, including profiling on that basis. We will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.

Rights in relation to automated decision-making: you have rights relating to decisions based solely on automated processing that have legal or similarly significant effects, although we do not typically rely on such processes for our services.

To exercise any of your rights, you can contact us using the details provided in your service documentation or on our main contact channels. We may need to verify your identity before responding. There is usually no fee, and we aim to respond within the time limits set by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data protection practices or legal requirements. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us through our usual customer contact channels.